criketex Terms and Conditions

1 General Terms and Definitions

The key terms used in these Terms are defined below:

• "Platform" — The criketex website, mobile version and all related digital services.
• "User" or "Member" — Any person registered on criketex.
• "Account" — A personal gaming profile registered in the user's name.
• "Bonus" — Promotional funds, free spins or other rewards provided by the platform.
• "BDT / ৳ / Taka" — Bangladeshi Taka, the primary currency of this platform.
• "Service" — Sports betting, casino games, live games and other entertainment features.

These Terms are written in English and apply to users in Bangladesh. In any case of ambiguity, the platform's decision shall be considered final.

2 Eligibility and Account Registration

2.1 Age Requirement

You must be 21 years of age or older to register and use the criketex platform. Providing false information at the time of registration will result in immediate account closure and all funds may be forfeited.

2.2 Single Account Policy

Each person may create only one account. Creating multiple accounts under the same person's name is strictly prohibited. If multiple accounts are detected, all accounts will be permanently closed.

2.3 Registration Requirements

You must provide true and accurate information when registering an account, including:

• Full name (matching your national identity card)
• Valid mobile number
• Correct date of birth
• Active email address

During the verification process, we may request additional documents to confirm your identity.

3 Account Security and User Responsibilities

3.1 Password and Login Security

Keeping your account password confidential is entirely your responsibility. If you suspect that your account has been accessed without authorization, notify our support team immediately and change your password.

3.2 Account Transfer Prohibited

Transferring, selling or allowing another person to use your account is strictly prohibited. You are responsible for all activity that takes place on your account.

3.3 Prohibited Users

• Persons under 21 years of age
• Persons who have voluntarily self-excluded from online gaming
• Residents of countries where such services are legally prohibited
• criketex employees and their family members

4 Deposit and Withdrawal Policy

4.1 Payment Methods

The following payment methods are supported on criketex:

• bKash
• Nagad
• Rocket
• Upay

4.2 Deposit and Withdrawal Limits

4.3 Withdrawal Terms

• Withdrawal requests are generally processed within 5-30 minutes.
• Processing time may increase in cases of verification delays.
• Withdrawals can only be made to the same payment method used for the deposit.
• Unusual or suspicious transactions may require additional verification for review.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example:

• ৳1,000 deposit → ৳1,000 bonus → total balance ৳2,000
• ৳32,000 deposit → ৳15,000 bonus → total balance ৳47,000

5.2 Wagering Requirements

A 10x wagering requirement applies to the welcome bonus. This means the bonus amount must be wagered 10 times before a withdrawal can be made.

5.3 General Bonus Terms

• Multiple bonuses cannot be claimed from the same household, the same device or the same IP address.
• Bonus funds cannot be transferred to a third party.
• criketex reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is suspected, the account may be temporarily suspended pending investigation.
• Withdrawal of real funds may be restricted until bonus wagering is complete.

5.4 Reload Bonuses and Other Promotions

The terms of temporary promotional offers will be stated separately on the relevant promotion page and will apply as a supplement to these general terms.

6 Fair Play and Prohibited Activities

criketex is committed to ensuring a safe and fair gaming environment. The following activities are strictly prohibited:

6.1 Fraudulent Activities

• Using software, bots or automated tools for betting or gaming.
• Any attempt to alter the outcome of a game.
• Deliberately exploiting technical errors in the platform.

6.2 Anti-Money Laundering Policy

criketex is fully committed to preventing money laundering. Any suspicious transaction may be reported and the associated account will be immediately suspended.

6.3 Collusion and Match Fixing

Coordinating across multiple accounts to gain an unfair advantage, or attempting to influence the outcome of any sporting event, is strictly prohibited and subject to penalty.

7 criketex VIP Program

Loyal members of criketex can enjoy additional benefits through the VIP Program. The VIP Program has five tiers:

Higher tiers can be reached through regular play. criketex reserves the right to modify the terms of the VIP Program. Cashback is credited to accounts at a set time each week.

8 Limitations of Platform Liability

8.1 Service Interruptions

criketex strives to provide uninterrupted service. However, service may be temporarily disrupted in the following situations:

• Scheduled or emergency maintenance
• Internet connectivity issues
• Unexpected technical errors
• Issues with third-party payment providers

8.2 Limitation of Liability

criketex is not liable for:

• Bets lost due to the user's internet connectivity issues.
• Issues with third-party software or devices.
• Financial losses arising from gaming — all betting activities are at the user's own risk.

8.3 Faulty Transactions

If any incorrect win or loss occurs due to a technical error, criketex reserves the right to cancel or correct that transaction.

9 Intellectual Property

All content on the criketex platform — designs, logos, graphics, text, software, and other elements — are the exclusive intellectual property of criketex. You are not permitted to do the following:

• Copy, reproduce, or distribute any part of the platform.
• Use criketex's trademarks or logos without permission.
• Attempt to reverse engineer the platform's source code.
• Misrepresent your identity using criketex's name or identity.

Violation of these terms may result in legal action.

10 Account Suspension & Closure

10.1 Account Closure by User

You may request to close your account at any time by contacting the support team. All outstanding withdrawable balances will be returned before the account is closed, subject to the fulfilment of terms and conditions.

10.2 Account Suspension by criketex

criketex may temporarily or permanently close any account for the following reasons:

• Violation of these rules and terms.
• Providing false identity or information.
• Fraudulent or suspicious activity.
• Operating multiple accounts.
• Instructions from legal authorities.

10.3 Fund Return Policy

If an account is closed due to a violation of terms, bonuses and winnings earned from bonuses may be forfeited. However, the actual deposited funds are generally returned, subject to the outcome of an investigation.

11 Responsible Gaming

criketex believes that gaming is a form of entertainment, and we are deeply committed to the wellbeing and safety of all members.

11.1 Self-Restriction Tools

Users may use the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limit: Restrict the total amount bet within a specified period.
• Self-Exclusion: Temporarily close the account for a set period.
• Permanent Exclusion: Request to permanently exclude yourself from the platform.

11.2 Support & Guidance

If you feel that gaming is having a negative impact on your life, please contact our 24/7 support team or visit the Responsible Gaming page for more information.

12 Privacy & Data Protection

criketex is committed to protecting your personal information. Our platform uses SSL encryption to keep all your transactions and personal data secure.

12.1 Data Collection

We collect only the information necessary to provide our services and meet legal obligations. We do not sell your data to third parties.

12.2 Use of Data

• Identity verification and account management.
• Payment processing and financial transactions.
• Customer support services.
• Meeting applicable legal and regulatory requirements.

To learn more about our privacy practices, visit the Privacy Policy page.

13 Dispute Resolution

13.1 Filing a Complaint

If you have a complaint, please contact our support team first. We provide 24/7 support in Bengali via live chat. Most disputes are generally resolved within a short time.

13.2 Resolution Process

• Step 1: Submit your complaint via live chat.
• Step 2: The support team will begin an investigation.
• Step 3: The outcome of the investigation will be communicated by email.
• Step 4: If unsatisfied, submit an appeal for review to senior management.

13.3 Final Decision

The decision of criketex authorities shall be considered final within the framework of these terms. Both parties agree to resolve disputes through international arbitration.

14 Changes to Terms

criketex reserves the right to change, amend, or update these rules and terms at any time. For significant changes, we will:

• Publish a notice on the platform.
• May send a message to your registered email.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be considered your acceptance of the updated terms. We recommend that you review this page regularly.

15 Contact

If you have any questions about these rules and terms, please contact us through the following:

• Live Chat: 24/7 live chat support in Bengali
• Email: [email protected]

Our support team is available around the clock to help resolve any questions or issues you may have.