criketex Responsible Gaming — Your Safety is Our Commitment
criketex believes that gaming should be a healthy form of entertainment. Use our tools and guidelines to keep your gaming habits in check.
Why is Responsible Gaming Important?
Online gaming can be an enjoyable form of entertainment, but when it goes out of control it can have a negative impact on personal and family life. criketex always places the mental and financial wellbeing of its players first.
In line with our responsible gaming policy, we help every player monitor their gaming habits and set limits when needed. Gaming should be fun, not stressful.
Remember — criketex is an entertainment platform, not a source of income. Play responsibly, stay within your set budget, and never chase losses by placing bigger bets.
Important: The minimum age to open an account and play games at criketex is 21. Gaming is strictly prohibited for minors.
Quick Guidelines
- Age limit: for players aged 21 and above only
- Play within your set budget
- Set a deposit limit
- Use the time-out feature
- Use the self-exclusion option
- Contact support if you have a problem
Our Protection Tools
criketex offers a range of responsible gaming tools to help you enjoy games safely and in good health.
Deposit Limit
Set the maximum amount you want to deposit per day, per week, or per month. Once a limit is set it cannot be exceeded, ensuring your financial safety.
Financial ProtectionTime-Out Feature
Use the time-out feature when you want to take a short break. You can temporarily suspend your account for anywhere from 24 hours up to 30 days.
Temporary BreakSelf-Exclusion
If you feel that gaming is having a negative impact on your life, use the permanent or long-term self-exclusion option. Your account will be fully closed during this period.
Long-Term ProtectionGaming History Review
You can view a detailed record of your gaming history and transactions at any time. Tracking your spending and time is the first step toward responsible gaming.
Statistics TrackingBudget Alert Messages
When you are approaching your set budget, criketex will automatically send you an alert. These messages help keep you aware and in control.
Smart Alerts24/7 Bengali Support
Our Bengali-speaking support team is available around the clock for any concerns or issues. Connect with us instantly via live chat.
Round-the-Clock SupportAge Verification 21+
Under criketex rules, only those aged 21 or above may open an account and play games. This is not just our policy — it is our social responsibility.
We verify age at registration, and if there is any doubt about a player's age, we may request identity verification. Keeping minors away from gaming is our firm commitment.
If you know or suspect that a minor is using your device to play games, notify our support team immediately. Together we can ensure the protection of minors.
National ID (NID), passport, or birth registration certificate are accepted for age verification.
Advice for Parents on Protecting Minors
- Install parental control software on your device.
- Keep gaming account passwords out of reach of children.
- Monitor children's and teenagers' internet use.
- Have open conversations with your children about the risks of online gaming.
- Report any suspicious activity to criketex support.
Recognise the Signs of Problem Gaming
If you notice these signs in yourself or someone close to you, be alert and seek help if needed.
Spending Beyond Budget
Spending money from household expenses or emergency funds on gaming.
Chasing Losses
Repeatedly placing bets to recover lost money and making larger and larger bets.
Lying About Gaming
Hiding the time and money spent on gaming from family or friends.
Uncontrolled Time Spent
Spending hours on gaming while cutting into time for work, family, or sleep.
Emotional Distress
Feeling restless, irritable, or anxious when unable to play.
Falling Into Debt
Borrowing money from others for gaming or becoming trapped in debt.
How to Set Limits and Self-Exclusion
After logging in to your criketex account, you can easily access the responsible gaming tools from the settings menu. Or let us know via live chat support and we will help you directly.
While limits can be changed, a 24–72 hour cooldown period may apply in some cases to prevent impulsive decisions. Once self-exclusion is activated, it cannot be lifted before the set period ends.
Set a Deposit Limit
Account Settings → Responsible Gaming → Deposit Limit. Set daily, weekly, and monthly limits separately. Minimum deposit ৳100.
Take a Time-Out
From Account Settings → Time-Out, take a break of 24 hours, 7 days, or 30 days. Logging in will not be possible during this period.
Self-Exclusion
Activate self-exclusion through the support team. You can keep your account closed for 6 months, 1 year, or permanently.
Need Help? We Are Here
If you have any concerns about gaming, you do not need to face them alone. The criketex support team and expert assistance are always by your side.
criketex Support
24/7 Bengali Live Chat
Contact our 24/7 Bengali live chat support to set gaming limits, temporarily close your account, or activate self-exclusion. We are ready to help you without judgment.
Email:
Simple Rules for Responsible Gaming
- See gaming as entertainment, not a way to earn money.
- Only spend money you can afford to lose.
- Decide in advance how long you will play and how much you will spend.
- Do not play under stress or under the influence of substances.
- Take regular breaks during gaming sessions.
- Gaming should not be your only form of entertainment in life.
- Spend time with loved ones and maintain your social relationships.
Frequently Asked Questions
Find answers here to the most common questions players ask about responsible gaming.
Enjoy Responsibly with criketex
Enjoy cricket betting, slots, and casino games in a safe gaming environment. Use our responsible gaming tools to keep your experience enjoyable.
For players aged 21 and above only • Play responsibly