Most Frequently Asked Questions
criketex Frequently Asked Questions
Find detailed answers here on opening an account, deposits and withdrawals with bKash and Nagad, cricket betting, slot games, and safe gaming.
criketex is a trusted online casino and sports betting platform in Bangladesh. Both new players and experienced bettors have many questions. On this page we have provided detailed answers to more than 20 questions covering account registration, payment methods, game rules, bonus terms, and responsible gaming. If you do not find your question, contact our 24/7 live chat support.
Account and Registration
To open an account at criketex, you need an active mobile number, a strong password, and BDT (Taka) selected as your currency. The registration process is entirely online and takes only a few minutes. Registering with accurate information ensures no complications during account verification later.
criketex strictly follows a 21+ age policy. Only individuals aged 21 or older may open an account and play games. If a false age is provided during registration, the account may be closed and the associated balance may be forfeited.
No, only one account per person is allowed at criketex. Creating multiple accounts using the same mobile number or the same identity is considered a policy violation. In such cases, all accounts may be suspended. This rule is strictly enforced to ensure a fair playing environment.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. You can use it to set a new password. If you have trouble, contact the criketex support team directly via 24/7 live chat — they will help you quickly.
For security purposes, criketex may request account verification when you wish to withdraw above a certain amount. This process is completed using a national ID card or passport. It ensures the security of your account and helps prevent fraudulent activity.
Deposits and Withdrawals
Deposits from bKash to criketex are completed within just a few seconds to a few minutes. Select bKash on the cashier page, send the payment to the displayed number, and enter the transaction ID — your balance will update automatically. The minimum deposit amount is ৳100.
Yes, both deposits and withdrawals can be done at criketex using Nagad. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes. Besides Nagad, bKash, Rocket, and Upay can also be used.
criketex does not charge any additional fees of its own for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply its own service charges. Before making a transaction, confirm the applicable charges in your mobile banking app.
The withdrawal process at criketex is generally completed within 5 to 30 minutes. This is one of the fastest payment processes among online platforms in Bangladesh. If an account is under verification, it may take a little longer. A minimum of ৳500 is required to make a withdrawal.
Yes, criketex supports both deposits and withdrawals via Rocket and Upay. For all methods, the minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500. You can transact comfortably using whichever mobile banking method you prefer.
Games and How to Play
To bet on BPL and all other cricket matches, log in to your account and go to the Sports section. Select the match, the match outcome, or innings-specific markets. Set your bet amount and confirm. Bets can be changed before the match starts. With the live betting feature, you can also bet while the match is in progress.
criketex offers hundreds of slot games from world-class providers including Pragmatic Play, PG Soft, and JILI. Fortune Tiger and Mahjong Ways from PG Soft, Gates of Olympus and Sweet Bonanza from Pragmatic Play, Fortune Gems from JILI, and Aviator from Spribe — all are available. New games are added regularly.
Yes, all criketex games — live casino, slots, and sports betting — run fully on mobile browsers. They can be played without any issues on both Android and iOS devices. Without downloading a separate app, the complete criketex experience can be enjoyed on any modern mobile browser.
RTP, or Return to Player, is the average percentage a game returns to players over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered — but this is not a guarantee for any single session, as each spin is completely independent and random.
Mega Fishing is a popular fishing arcade game from JILI. Players set their bet amount and shoot at various fish — catching bigger fish earns bigger rewards. The game also features special boss characters and jackpot opportunities, making it more interactive than a standard slot.
Bonuses and Promotions
criketex offers a 100% match bonus on the first deposit, up to a maximum of ৳15,000. For example, depositing ৳1,000 gives you an extra ৳1,000 bonus, bringing your total balance to ৳2,000. Depositing ৳32,000 or more earns the maximum ৳15,000 bonus, for a total of ৳47,000. A 10x wagering requirement must be met to withdraw the bonus.
A wagering requirement means you must wager the bonus amount a specified number of times before it can be withdrawn. For the welcome bonus at criketex, the wagering requirement is 10x. This means if you receive a ৳1,000 bonus, it becomes withdrawable after placing ৳10,000 in wagers. Wagering requirements are easy to fulfill through slots and casino games.
Joining the criketex VIP program is automatic — by playing regularly, you will advance from Bronze through Silver, Gold, Platinum, and Diamond levels. The weekly cashback increases at each level: from 0.3% at Bronze up to 1.5% at Diamond. Higher levels also come with dedicated personal support.
criketex VIP members receive weekly cashback. Bronze members receive 0.3%, Silver members 0.6%, Gold 0.9%, Platinum 1.2%, and Diamond members receive the highest at 1.5% cashback. At the end of each week, cashback is automatically added to the account and can be withdrawn directly.
Yes, you can cancel a bonus you have accepted. However, cancelling a bonus will also cancel the bonus balance along with any winnings associated with it. It is wise to read the terms carefully before accepting a bonus. Contact criketex live chat for more details.
Security and Responsible Gaming
criketex uses SSL encryption technology to keep all personal and financial information secure. Your name, mobile number, and transaction details are not sold or shared with third parties. Read our privacy policy for more details.
Yes, as part of responsible gaming, criketex allows players to set daily, weekly, or monthly deposit limits for themselves. These limits can be set through account settings or via support. It is an effective way to keep spending under control.
Yes, if you feel you need to bring your gaming habits under control, you can request to suspend your account for a specific period through support. criketex places the highest importance on responsible gaming. This can be done via live chat or by emailing [email protected].
All slot and casino games at criketex are provided by internationally recognized providers (Pragmatic Play, PG Soft, JILI, Evolution Gaming, and others), all of whom use certified random number generators (RNG) in every game. This ensures that every spin or hand is completely independent and fair.
criketex provides 24/7 live chat support in Bengali. For any issue — payment, bonus, account, or gaming related — report it immediately via live chat. You can also contact by email: [email protected]. Our skilled Bengali-speaking team is ready to help in the shortest possible time.
Still have questions? Contact support
Our Bengali-speaking support team is by your side seven days a week, twenty-four hours a day. Reach us via live chat or email — whichever is more convenient for you.
Start Live Chat[email protected] · 24/7 Support