criketex Privacy Policy
Learn how your personal information is collected, used, and kept secure — everything explained with full transparency.
Introduction and Applicability
criketex (https://criketex.lat) is a trusted online casino and sports betting platform in Bangladesh. Your privacy matters greatly to us. This privacy policy explains how criketex collects your personal information, why it is collected, how long it is stored, and with whom it may be shared.
This policy applies to all users of criketex's services — from new registrants to regular members. By creating an account on our platform or using our services, you will be considered to have agreed to this privacy policy.
We manage your information in line with applicable data protection principles in Bangladesh and by following international best practices. We keep your data secure through SSL encryption and other technical security measures.
| Topic | Brief Information |
|---|---|
| Data Collection | Information provided during registration and transactions, browsing data |
| Data Use | Account management, service improvement, fraud prevention |
| Data Sharing | Not sold to third parties; shared only with necessary partners |
| Retention Period | For as long as the account is active and as required by law |
| Your Rights | Request to view, correct, or delete information |
| Contact | [email protected] |
Data Collection and Use
What Information We Collect
criketex may collect the following types of information from you:
A. Identity Information
- Full name and username
- Date of birth (for age verification — to confirm 21+)
- National ID or passport number (if KYC verification is required)
- Photos or scanned documents (for identity confirmation)
B. Contact Information
- Email address
- Mobile number
- Current address (where applicable)
C. Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Deposit and withdrawal history
- Betting and gaming activity records
D. Technical Information
- IP address and device information
- Browser type and version
- Session data and cookie information
- Time and duration of site access
Purpose of Data Collection
criketex uses your information only for specific and lawful purposes:
- Account Management: To handle registration, login, and account security.
- Service Delivery: To process betting, gaming, and financial transactions.
- Customer Support: To provide 24/7 support via live chat and email.
- Fraud Prevention: To detect unauthorized access and suspicious activity.
- Age Verification: To confirm the 21+ age requirement.
- Service Improvement: To enhance platform experience and functionality.
- Legal Compliance: To comply with applicable laws and regulations.
- Promotional Communication: To send offers and updates with your consent.
Legal Basis for Data Processing
We rely on the following legal bases for processing your information:
- Contractual Necessity: To fulfill our service agreement, such as account management and transaction processing.
- Legal Obligation: To meet the requirements of financial regulatory authorities.
- Legitimate Interests: To prevent fraud and ensure platform security.
- Consent: Based on your explicit consent for promotional communications.
Cookies and Tracking Technologies
criketex uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.
Types of Cookies
- Essential Cookies: Required to maintain login sessions and operate core site functions.
- Functionality Cookies: To remember your preferences and settings.
- Analytics Cookies: To monitor site usage and improve services.
- Security Cookies: To detect and prevent fraudulent activity.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features to not work properly.
Data Sharing, Retention and Rights
Sharing Information with Third Parties
criketex never sells or rents your personal information. However, limited information may be shared with the following parties in specific circumstances:
Payment Processors
Information required to process transactions through bKash, Nagad, Rocket, and Upay is shared securely with the relevant payment providers. This information is used solely for the purpose of processing transactions.
Technology and Service Partners
Only the minimum information necessary to operate services is shared with game providers and technology partners. All partners operate under strict confidentiality agreements.
Law Enforcement Agencies
Information may be provided to government or law enforcement authorities upon court order or as required by applicable law. In such cases, we provide only the minimum amount of information legally required.
What We Do Not Do
- Information is not sold to advertising networks.
- Information is not shared with unrelated third parties.
- Your information is not used commercially without your consent.
Data Retention Period
criketex retains your information only for as long as necessary. The retention period depends on the type and purpose of the data:
- Account Information: For the entire duration the account remains active.
- Transaction Records: For the period required under financial regulations.
- Customer Support Communications: For an appropriate period after the issue is resolved.
- KYC Documents: For the period legally required after verification is complete.
Even after an account is closed, some information may be retained for a specified period to meet legal obligations and prevent fraud. Once the retention period ends, information is securely deleted.
Your Data Rights
As a criketex user, you have the following rights over your personal information:
- Right to Access: The right to know what information we hold about you and to receive a copy of it.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
- Right to Withdraw Consent: The right to withdraw consent given for promotional communications at any time.
- Right to Complain: The right to contact criketex directly if you have a concern about how your information is managed.
To exercise these rights, email us at [email protected]. We will process your request within a reasonable time after receipt.
Data Security Measures
criketex uses industry-standard security technology to keep your information safe:
- SSL Encryption: All data transmissions are protected by SSL/TLS encryption.
- Password Hashing: Passwords are never stored in plain form — strong hashing algorithms are used.
- Access Controls: Only authorized staff have limited access to the information they need.
- Firewall and DDoS Protection: Multiple layers of security at the server level.
- Regular Security Reviews: Periodic system assessments to identify vulnerabilities.
- Two-Factor Authentication: Additional verification for high-value account activities.
However, no method of data transmission or storage on the internet is 100% secure. We strive to ensure the highest level of protection, but complete security cannot be guaranteed.
Additional Provisions
Privacy of Minors
criketex strictly prohibits its services for persons under the age of 21. We do not knowingly collect any information from minors. Age is verified at the time of registration.
If we learn that a minor has created an account using false information, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their child has registered by mistake, please contact [email protected] immediately.
International Data Transfers
For certain technology services, your information may be processed outside Bangladesh. In such cases, we ensure that:
- Adequate data protection measures are in place in the recipient country.
- All transfers are carried out under contractual safeguards.
- International data protection standards are followed.
Policy Changes & Updates
criketex may update this privacy policy from time to time. In the case of significant changes, we will:
- Post a notice in a prominent place on the site.
- Notify registered users by email.
- Update the "Last Updated" date at the top of the page.
If you continue using the service after changes have been made, you will be considered to have accepted the updated policy. It is your responsibility to visit this page regularly.
Responsible Gaming & Data Protection
Under its responsible gaming policy, criketex may use information about your gaming behavior to identify potentially problematic gaming patterns. This information is used for the benefit of the user, which includes:
- Helping to voluntarily set deposit limits.
- Managing self-exclusion programs.
- Directing users to responsible gaming resources when needed.
To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us About Privacy
Get in Touch With Us
If you have any questions, concerns, or requests regarding your data rights in relation to this privacy policy, please contact us through the following:
[email protected]
24/7 live chat support available in Bengali
We typically respond within business days
When submitting a request related to your privacy rights, please send an email from the email address linked to your account — this will help us verify your identity quickly.
For more information, read: Terms & Conditions • Responsible Gaming • FAQ